Refund policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For more information select the warranty information link posted under the product's description.

To be eligible for a return, refund, or reimbursement, your item must be unused and in the same condition that you received it.

To complete your return, we require a proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shopify@wipebook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopify@wipebook.com.

Shipping
To return your product, you should mail your product to: Suite 800, 1730 St.Laurent Boulevard, Ottawa, Ontario, CA, K1G 5L1.

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs may be non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, and it could take up to 4 weeks to process a return.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.